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By George Rose, IT ManagerInformation Systems

Instruction for blocking or allowing emails

s most of you are aware our anti-spam software is integrated with Microsoft Outlook and any emails that are thought to be spam are delivered to your Junk E-mail folder.
Unfortunately you will occasionally get valid emails in your Junk E-mail folder and can also still get spam that slips through the filters and goes straight to your inbox.

If you get a legitimate email in your Junk E-mail folder you can white list that person by adding their email address to your Safe Senders list. Simply right click the email, go to Junk E-mail and click on Add Sender to Safe Senders List. Any email from that email address will now always go directly to your inbox. You can also add the sender’s whole domain so that anyone at that company is white listed. This is very useful when you are regularly receiving email from multiple people in a certain company Be careful using that option however, you do not want to white list @hotmail.com or @gmail.com for example as those types of domains are used by millions of people, not just the ones from a certain company. If a company has its own email domain it will usually include all or part of the company’s name, i.e. @coulsongroup.com. If you are unsure send me the email address and I will let you know if it is safe to do so.

 

On the other side of the coin, if you are getting spam or unwanted emails in your inbox, using the same process you can add the sender to your Blocked Sender List. Unfortunately this does not block emails completely from that address; they just always go to the Junk E-mail folder.
If you are constantly getting emails from the same address and forward one of them to me and I will investigate. I have the ability to blacklist email addresses, but it will block that address for all users, which may or may not be acceptable. I am currently working on a system to block emails for individual users.

A special note for you Blackberry users: By default email delivered to your Junk E-mail folder is not redirected to your Blackberry. If you are afraid of missing an email that is mistakenly flagged as spam and sent to your Junk E-mail folder, perform the following procedure on your Blackberry:

Open the "Messages" folder, press the menu button and select "Options". From "Options" go to "Email Settings" and then press the menu button again and select "Folder Redirection”. Scroll down to your mailbox, press the menu button and select “Expand”. From the list that appears tick the Junk E-mail folder.

George